Top Nordic firm shifts from knowledge management to knowledge automation for modernised service delivery
ASHFORD, KENT – 6 November 2017 – Top-tier rated international law firm Wikborg Rein has partnered with knowledge automation experts Sysero, to develop and implement an integrated firm-wide knowledge management system, comprising a knowledge library, document automation and workflow management.
Wikborg Rein will migrate its most frequently-used templates from its existing knowledge library to its new knowledge base, where the firm will be able to automate its highest-value model documents using customised workflows. Completed work will automatically be stored and filed in the firm’s document management system so that lawyers can access the files, along with other matter related files, from anywhere on any device.
The new knowledge management system will help ease the workload of the firm’s lawyers by better leveraging internal resources and streamlining transactions. By integrating and automating internal knowledge, process management and document assembly, Wikborg Rein will be able to add greater value to its client relationships through increased responsiveness, faster turnaround and consistently high-quality output.
“We’re always looking for ways to use technology to benefit our lawyers and add value to our commercial activities,” said Mette Ahquist, CIO at Wikborg Rein. “By combining knowledge management and automation, we’ll be able to shift our lawyers’ focus from searching and drafting to creating value for clients right from the start.”
Knowledge and processes developed within the firm will be hosted internally, while external data will be hosted in the cloud. By taking a hybrid hosting approach, the firm will be able to maintain maximum security, while ensuring ease of collaboration with clients.
“Wikborg Rein recognises the benefits of bringing the advantages of automation closer to clients,” said Phil Ayton, Director of Sysero. “Automating its knowledge will enable Wikborg Rein to better leverage the specialist expertise within the firm to create real differentiation and value for clients.”