BigHand’s vision is clear; to be the industry’s most supportive technology partner when it comes to helping law firms thrive. That translates across all law firm departments – whether that means improving financial insight, understanding the power of intelligent pricing, or driving excellence from its support functions. In-line with this vision comes an investment in its people.
BigHand today announce the formation of a newly expanded account management function to better support its customers in operating more efficiently as a business. Dan Wales, Strategic Accounts Director will lead the Top-100 and EMEA account team reporting into Dan Speed, MD UK. Joining Dan’s team are:
• David Jones, Business Development Director dedicated to Top-100 customers
• Matt Dobson, Strategic Account Manager joins from Thomson Reuters
• James George, Strategic Account Manager joins from Oracle
• Mohamed Ahmed, Business Development Manager dedicated to European customers
Dan Wales joined BigHand in April 2018. After many years of leading finance systems teams, including managing numerous reporting and BI initiatives at large international law firms, Dan founded DW Reporting in 2013 to meet law firm’s complex BI, reporting and financial data management needs. DWR became part of the BigHand group in April 2018. As Strategic Account Director at BigHand, Dan and his team bring a wealth of industry knowledge and experience, ensuring our clients have everything they need to consistently achieve professional productivity and operational excellence in their firms.
Looking outside of the Top 100 and ensuring our customer base of some 1,800 UK law firms is equally well supported, Rachel Gray takes the reigns as Regional Sales Director, UK. Having worked client-side for a law firm, as well as having been one of our BigHand’s highest performing Account Managers for several years, Rachel Gray is perfectly placed to lead the regional team. Behind BigHand’s strong Account Management team is some of the best technical and product brains in the business, all of whom are highly experienced in delivering solutions to hundreds of global and UK law firms. Matthew Davis, recently promoted to Client Solutions Director, is at the helm of this team whose vision and drive it is to ensure that BigHand’s solutions continue to deliver real value to clients.
Dan Speed, MD UK, commented “Following our success in voice technology BigHand has evolved to help law firms become more efficient across the whole of their back-office operations via BigHand Now, as well as understand and improve profitability in the front office, via our BigHand Quantum and Evaluate products. Dan Wales has slotted into our team perfectly since our acquisition of DW Reporting in April 2018, and we are delighted to give him the resources he needs to build on this success in the Top-100 and European segment.
Equally Rachel Gray has been one of our account management stars in recent years and her leadership of the regional team will help us educate our local UK customers about what solutions best address their firms’ business challenges. Finally, good account management is only possible if coupled with the product and technical expertise to provide customers with the answers they need, when they need them – and Matthew Davis, who has successfully completed senior roles within Training, Implementation and Technical Solutions at BigHand, leads our team of Client Solutions experts”.
The new team structure puts BigHand in the best possible position to provide their clients with a single platform to achieve Operational Excellence, via a trusted long-term partner.